KIOSK Self-Service Terminal
KIOSK Self-Service Terminal is a PC terminal offering a touch-panel user interface to access services or information in self-help mode. KIOSK usually features a dynamic multimedia interface with voice or sound effects to provide an intuitive user interface to allow consumers to readily familiarize themselves with the service terminals.
The services offered by KIOSK are increasingly diverse: toll-payment KIOSK, ticketing KIOSK, self-ordering KIOSK, self-service retail store, information signage board, etc. The ever-advancing IT technology has allowed the rapid expansion of KIOSK applications as well as enabling KIOSK interaction with consumers and offering merchandise purchase recommendation, which renders KIOSK to become an all-round service unit. As KIOSK applications or outlooks evolve as technology continuously advances, the core values of KIOSK still anchors on the concept of “Self-Service.”
In an era that values efficient services and the retail and hospitality industries striving for efficient smart services and customer experiences, self-service KIOSK units with e-payment or multi-functions offer efficiency and service quality. This elevates operational competitiveness and service efficiency even with limited human-staffing. This is the reason why we’re now seeing increasingly prevalent KIOSK presence in retail, shopping malls, restaurants, banks, airports, gas stations, hotels, movie theaters, office buildings, exhibition halls, tourist attractions, etc.
KIOSK Working Flow Chart
For rapid deployment in all types of application sites, KIOSKs, often modularized in standalone or wall-hung formats, can be strategically installed on the ground, on the wall, or on table-top surfaces based on the different installationsite conditions. KIOSKs can also be supplemented by optioned modularized systems such as card-sensing readers, magnetic-stripe readers, scanners, fingerprint scanner, card dispensers, and coupon printers, according to specific site needs. KIOSKs closely associated with financial transactions satisfy the fundamental needs of virus-proof and hack-proof functions but support high-speed operation to eliminate customer waiting time, as well as offering shock-proof, scratch-resistance, and water-repellent functions in adapting to various site conditions.
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