Technical Support

Privacy policy

This Privacy Statement explains how Solid State Storage Technology Corporation ("we," "us," or "our") collects, uses, and discloses your information. The Privacy Statement applies to all services and products, except those products that have a separate Privacy Statement.

Where applicable, you consent to the use of your information as described in this Privacy Statement each time you use our products or services, so we urge you to read this document in full and Contact Us if you have any questions

When do we collect information

We may collect information about you when you interact with us such as (but not limited to):

• Accessing or browsing any website, web property, or web-based function directly created by or controlled by us, or any of our social media accounts
• Ordering our products or services, engaging with customer care or product support
• Communicating with us via e-mail, telephone, fax or other manner
• Registering your Solid State Storage Technology Corp. product or filling out a survey
• Participating in our promotion, including but not limited to rebates, contests, etc.
• Requesting or registering to receive information about our products or services, whether with Solid State Storage Technology Corp. or an agent of Solid State Storage Technology Corp.
• Meeting face to face or handing over your business card at a trade show, exhibition, corporate event, meeting, conference, PR event, training or technology seminar or any other event.
• Candidates submit their resumes and apply for SSSTC’s vacancies.

Why we need it

We need to know your basic personal data in order to provide you with services such as: 

• Product trouble shooting 
• Warranty inquiries 
• Repair services 
• Product purchase and shipment 
• Product registration
• Scheduling the interview process for candidates

We only collect pertinent personal data from you in order to provide and oversee these services rendered to you.

How Do We Collect Your Non-Personal Information? And Why?

General

We automatically collect certain non-personally identifiable information each time you visit the website. We may use cookies, tags, server logs and other technology to acquire or store this information. We collect this anonymous information so that we may better understand how people are using the website and to improve the overall quality of our users’ online experience.

Cookies

Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. For information on the cookies we use and the purposes for which we use them, please read our Cookie Policy.

Log Files

Log files record a range of variables related to a visitor’s time on the website. This includes, but is not limited to IP addresses, browser versions and types, internet service providers, pages visited, entry/exit pages, referring sites, platform types, demographic information, connection speed, etc. We use this information to understand how our visitors are using the website and to discover how we might modify the site to better serve our customers. This information is gathered automatically when you visit the website and is not personally identifiable.

Navigational Data

As you browse the website and third-party sites, we may gather technical, usage and navigational data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to facilitate and improve the website; to comply with any requirements of law; to serve or have a third party serve specialized or relevant advertising content and/or recommendations to you on the website and third-party sites; and for our internal purposes. We may from time to time supply the owners or operators of third-party sites with information relating to the number of users linking to the website from their sites. You cannot be identified from this information.

IP Addresses and System Specifications

When you access the website, our servers may record your IP address. We may use IP addresses for system administration and troubleshooting, ensuring user compliance with our terms of service, investigating security breaches and compiling anonymous non-personal information such as how many users visited the website.

How Long Do We Keep Your Data?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from its unauthorized use or disclosure, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances you can ask us to delete your personal information. See the section headed “Your Rights” below for further information.

With your consent

If you have consented to receive product news/promotional offers from us, we will send such content to the email address you have provided. However, you may choose to opt out of receiving such emails anytime via your profile settings or by following the opt-out instructions embedded in the emails.

Social logins

If you login or register on any of our websites using credentials of a third party social media network such as Facebook or Twitter, you authorize us to collect your authentication information, which is generally limited to your name/username, e-mail address, and encrypted access credentials. We store/use such information as explained in this privacy statement. However, we are not responsible for the terms of use and privacy policies for any of these third-party social media networks. Please visit their websites for more information about their privacy policies and terms of use.

Sharing with 3rd parties

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.

Additionally, we use tracking cookies from other companies. These tracking cookies allow us to recognize you on third-party websites and enable us to show you personalized content there. For example, if you visit one of our website pages, you may later see an ad for our brand or our SSD products when you visit a tech news site. 

The third-party tracking cookies and advertising/analytics services we use are: 

• Google Analytics: For information about Google Analytics currently available opt-outs, please click here .
• Google Adwords: With Ads Settings , users can opt out of personalized ads, including remarketing. 
• Facebook Pixels: If you don't want Facebook to use information based on your activity on websites or apps off Facebook for the purpose of showing you ads, you can opt out in your ad settings .

Cookies

Cookies are small data files sent to your browser when you visit a site. We use cookies to do the following: 

• Log you in to our services 
• Remember preferences and settings 
• Better understand how people are using our services, and improve and promote those services based on that information 

You may opt to disable cookies by clicking on the cookies notice at the top of our website and adjusting the settings in your browser. However, if you choose this, some website functionality may be impaired.

How we store your data

All the personal data we process is processed by our staff in Taiwan and the IT hosting and maintenance of this information is located on servers within Taiwan. We have a Data Protection policies in place to oversee the effective and secure processing of your personal data. We will keep your basic personal data (name, address, contact details) for 5 years after the last user activity, after which time it will be destroyed.

What are your rights?

If you wish to correct, modify, or deleted your personal data, you may do so through the settings in your profile in the applicable platform. Where profile settings are not accessible/applicable, or if you wish to raise a complaint /question on how we have handled your personal data, you can contact our Solid State Storage Technology Corp. Data Protection Office at This email address is being protected from spambots. You need JavaScript enabled to view it..

California Privacy Rights

If you are a California resident, California law permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please Contact Us and include “California Privacy Rights Request” in the first line of the request.

The California Consumer Privacy Act of 2018, California Civil Code Sections 1798.100 et seq. (“CCPA”) affords certain rights to you if you are a California resident. Please refer to our California Consumer Privacy Act Notice (Link to the Solid State Storage Technology Corp. California Privacy Policy document} for additional disclosures and information relating to those rights.

Children’s Privacy Rights

We do not knowingly collect, use, or disclose information from children under 16. If we learn that we have collected the personal information of a child under 16—or the equivalent minimum age depending on the jurisdiction, such as 13 in the United States—we will take steps to delete the information as soon as possible. Please immediately Contact Us if you become aware that a child under 16 has provided us with personal information.

If you are a California resident under the age of 18, and you are a registered user of our products or services, California law permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please Contact Us with specific information about where the content or information is posted and attesting that you posted it. We will then make reasonable, good faith efforts to remove the post from prospective public view, or anonymize it so you cannot be individually identified, to the extent required by applicable law. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

Changes To Privacy Policy

We may update our Privacy Policy from time to time by posting a new version of it on the website. We encourage you to check the website regularly for information about revisions to this Privacy Policy. If you object to the change to our Privacy Policy, then you must contact our Solid State Storage Technology Corp. Data Protection Office at This email address is being protected from spambots. You need JavaScript enabled to view it. by any of the methods set out above regarding your objection